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Article 12 of the Law on Consumer Protection of the Republic of Latvia and the Cabinet of Ministers Regulation No. 207 “Provisions on a distance contract” stipulate that the customer has the right to withdraw from the contract within 14 (fourteen) calendar days from the date of receipt of the order and return the goods to the seller.

When returning the item, it must be unused and with the manufacturer’s original tags. In accordance with Section 12, Paragraph 6 of the PTAL, the Buyer is responsible for maintaining the returned item in the same condition as it was received. The goods must be unused, without tobacco, perfume or other fragrances, without stains (cosmetics, sweat, etc.).

Goods are not accepted back in the following cases:

1.The item is used.

2.The item is without the original tags

3.If the defect is caused by using the product for purposes other than those for which it is not intended

4.If the defect is due to chemical or mechanical effects

5.The item has been subject to repair


The item must be returned by mail with the completed return form (https: // …). Travel costs for returned goods are borne by the Buyer. Money for returning goods will be credited to your bank account within 30 (thirty) calendar days (if the item does not comply with the terms of the contract), counting from the time of receipt of the goods.

Commodity exchange: If you do not have any of the ordered goods, you can exchange it to another size, if available, or against another product. In this case, the return form must indicate the product code and the size against which you want to trade the wrong item.

Before exchanging goods, please inform us by e-mail [email protected] or tel. +371 27315839 for which you want to make an exchange so that we will book the specific item for you!

In case of returning a product that has been found to be defective, or due to the fault of SIA CILINAS, an item of inappropriate size or model has been sent to the customer, SIA CILINA compensates the customer for the cost of the product and the return of the product at 100%.

Return of goods by post: SIA CILINA, Bērzu iela 4, Gulbene, LV-4401, Latvia

Siluet ensures FREE delivery for orders over € 70.00 throughout Latvia, as well as FREE shipping to Omniva’s packed orders over € 70.00. If more than half or all of the ordered items are returned, Silhouette reserves the right to charge for the mail / Omniva costs of € 3.50 / € 2.50.

The color of the product may differ from the image shown, or the picture may contain parts that are not included with the product. Product descriptions are informative, parameters or sets may include changes or modifications made by manufacturers.